Improved productivity — 2. better problem solving
Improved productivity -- 2. better problem solving -- 3. fewer grievances -- 4. enhanced creativity and efficiency -- 5. better working relationships -- 6. greater personal satisfaction.
How can you achieve these benefits? First it is necessary to define the term communication. Communication is an exchange of information. It is a process of understanding on both the part of the receiver and the sender.
EMPATHY- Over the years, people have searched for some single, integrating principle at the root of communication success. Many believe it is empathy. Empathy is the habit of putting yourself in another person?s shoes, getting ?into their skin,? understanding how they feel, seeing and experiencing a situation or problem as they see and experience it, and listening carefully to the other person?s viewpoint. Empathy is a simple concept in the abstract, yet in practice difficult to achieve as a consistent habit. For those who can master and practice empathy, it is the key to understanding people and communicating effectively.
FEEDBACK- The power of ?feedback? in all communication cannot be exaggerated. For the sender, this means making it a habit to encourage the receiver to verbally convey to the sender what the receiver has actually understood.
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